FAQs

Downloads

If you are having problems getting your download remember we will always honor every purchase made on our store, and as a last resort we can always email you the file.

If you are using Google Chrome you might try using another browser to open your files.

As far as the settings on your media player goes, unfortunately most of them are corporate products which are only designed to work smoothly and effortlessly with their online store. Independent online music stores like ours don’t exist to their players. So for windows media player and real player you will have to be sure that the mp3 file gets saved into the folder where all of your other music gets saved and that the player itself is set to rescan that folder on a regular basis. Mac and winamp do a better job at admitting that there might be other online music stores out there. Ultimately you may have to set up your music player yourself. The most important settings are to have it add files to the music library automatically and to have files added to the library added to you playlist. Thanks for using our store and supporting independent arts.

Ordering with a check, money order, or cash

If you would like to order by check, money order or cash please send your money with a letter stating what you would like to PO Box 7154 Olympia WA 98507 attn: Mailorder. Don’t forget to include the cost of shipping in your total. If you live outside the US and would like to pay by money order or check please include an additional $5.00 – that is how much it costs us to deposit the funds so we have to pass that along to you. Sorry!

What size tee shirt should I buy?

Girl’s Women’s Ladies’ style:

XS S M L XL
Size Youth One One/Two Two Three
Size 10-12 0-2 4-6 8-10 12-14
Chest 29-30 30-32 32-34 36-38 40-42
Chest 29-30 A B C D
Natural Waist 23-24 25-26 27-28 30-32 33-35
Hips 33 35 37 40 42
Inseam 28 30 32 34 34
Europe 20-22 34-36 38-40 42-44 46-48

Boys/Men’s/Gentlemen’s style:

XXS XS S M L XL 2XL 3XL
Size 29-31 30-32 34-36 38-40 42-44 46-48 48-50 50-52
Chest 29-31 30-32 34-36 38-40 42-44 46-48 48-50 50-52
Natural Waist 27-29 28-30 30-32 32-33 33-34 36-38 40-42 44-48
Pant Waist 28-30 29-31 30-32 32-34 34-36 36-38 40-42 44-48
Inseam 28 29 30 32 33 34 35 35
Europe 39-41 40-42 44-46 48-50 52-54 56-58 60-62 64-66

Returns and Exchanges

If you are unhappy with your stuff and it has not been opened or washed/worn you can return it for your money back. If you receive a damaged or defective product you can exchange it for new merchandise. If you simply got the wrong thing we will gladly take it back and send you the right stuff immediately with many apologies. Please send all returns and exchanges to:

Attn: Mailorder
PO Box 7154,
Olympia WA 98507

How long does it take to get my stuff?

Orders are processed and shipped normally within 2 days, orders placed on a Friday are sent out on the following Monday. Please allow extra time for your package to arrive during/near holidays. Look on our shipping page for shipping methods and costs.

I think my package got lost in the mail.

If your package is taking a long time please wait 3 weeks to report any “lost” packages. We often get emails from folks who think their package has gone missing but it almost always arrives. According to the USPS service less than 2% of all mail gets lost – so just hang tight, it will get there soon enough. If your package is in fact lost you must wait 30 days from your original order date before we will send it again.

If you still have a question that has not been answered here please email mailorder [at] krecs.com


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